Shipping policy

At Silver Style, we aim to provide a safe, reliable and convenient delivery experience for every order.

We offer shipping across India and internationally. This Shipping & Delivery Policy explains our order processing, shipping charges, estimated delivery timelines, tracking, international shipments and other delivery-related terms.

1. Shipping Destinations

Silver Style currently offers:

  • Shipping across India
  • Worldwide international shipping

The availability of international delivery may depend on the destination country, courier service availability and applicable import or customs requirements.

2. Shipping Within India

We offer Free Shipping across India on eligible orders.

Estimated Delivery Time

3–7 business days

The delivery timeline is an estimate and may vary depending on:

  • Delivery location
  • Courier service availability
  • Weather conditions
  • Public holidays
  • Remote or difficult-to-service locations
  • Operational or logistical delays
  • Other circumstances beyond our reasonable control

The estimated delivery period begins after the order has been processed and handed over to the shipping carrier.

3. International Shipping

Silver Style offers worldwide shipping to eligible destinations.

Estimated International Delivery Time

7–15 business days

International delivery timelines are estimates and may vary depending on:

  • Destination country
  • Customs clearance
  • Local courier operations
  • Import procedures
  • Public holidays
  • Weather conditions
  • Customs inspections
  • Other circumstances beyond our reasonable control

Customs clearance may occasionally cause additional delays.

4. International Shipping Charges

International shipping charges are calculated at checkout based on:

  • Destination country
  • Delivery location
  • Shipping method
  • Applicable carrier charges
  • Package/shipment requirements

The applicable shipping charge will be displayed during checkout before the order is completed.

5. Customs Duties and Import Taxes

For international orders, the customer is responsible for any:

  • Customs duties
  • Import taxes
  • Local taxes
  • Customs clearance charges
  • Brokerage fees
  • Other government or destination-country charges

These charges, if applicable, are not included in Silver Style's international shipping charges unless specifically stated at checkout.

Customs rules and charges vary from country to country. Customers are responsible for checking the applicable import requirements of their destination country before placing an international order.

Silver Style does not control customs authorities and cannot guarantee that a shipment will be cleared within a particular timeframe.

6. Order Processing

Orders are generally processed before being handed over to the shipping carrier.

We make reasonable efforts to process orders as quickly as possible.

Orders containing custom or personalised jewellery may require additional processing or production time. Any applicable additional timeline will be communicated to the customer where reasonably possible.

The delivery timeline begins after the order has been processed and dispatched.

7. Dispatch Confirmation

Once your order has been dispatched, you may receive a shipping confirmation containing available tracking information.

Tracking details may be shared through the contact information provided at checkout, such as:

  • Email
  • SMS
  • WhatsApp, where available

Customers are responsible for providing a valid mobile number and email address so that shipping updates can be delivered successfully.

8. Order Tracking

Once your order has been handed over to the shipping carrier, tracking information will become available where tracking is supported.

Customers can use the tracking information provided by Silver Style or the shipping carrier to check the shipment status.

Please note that tracking information may take some time to become active after the shipment has been picked up by the courier.

9. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at the time of placing an order.

This includes:

  • Full name
  • House/Flat/Unit number
  • Street/Area
  • City
  • State
  • Postal/PIN code
  • Country, for international orders
  • Valid contact number

Silver Style will not be responsible for delivery delays, failed delivery or additional costs resulting from incorrect, incomplete or inaccurate information provided by the customer.

If you notice an incorrect address after placing an order, please contact us as soon as possible.

We will try to assist where the order has not yet been processed or dispatched. However, an address change cannot be guaranteed once the order has been processed or dispatched.

10. Delivery Attempts

The shipping carrier may make delivery attempts at the address provided by the customer.

Customers should ensure that someone is available to receive the shipment where required.

If a delivery attempt fails because:

  • The customer is unavailable;
  • The address is incorrect or incomplete;
  • The customer does not respond to the courier;
  • The customer refuses delivery; or
  • The courier cannot complete delivery for another customer-related reason,

the shipment may be re-attempted, held, returned to sender or otherwise handled according to the courier's applicable procedures.

Additional shipping or re-delivery charges may apply where such charges are reasonably incurred due to incorrect information or customer-requested re-delivery.

11. Refused or Undelivered Shipments

If an order is returned to Silver Style because the customer:

  • Refused delivery;
  • Provided an incorrect or incomplete address;
  • Was unavailable for repeated delivery attempts; or
  • Failed to coordinate with the courier,

the customer should contact Silver Style to discuss the available options.

Any additional shipping or re-delivery costs incurred may be payable by the customer where the failed delivery resulted from circumstances attributable to the customer.

Any refund, where applicable, will be handled in accordance with our Refund Policy.

12. Delays in Delivery

Our stated delivery timelines are estimated delivery timelines and not guaranteed delivery dates, except where otherwise expressly stated.

Delivery may be delayed due to circumstances such as:

  • Courier delays;
  • Customs clearance;
  • Severe weather;
  • Natural disasters;
  • Public holidays;
  • Strikes or transportation disruptions;
  • Government restrictions;
  • Incorrect address information;
  • Remote location delivery;
  • High shipping volumes;
  • Security checks; or
  • Other circumstances beyond our reasonable control.

If an order is significantly delayed, customers may contact our support team for assistance.

Where applicable law provides a consumer remedy for a material delivery delay, nothing in this policy is intended to restrict that right.

13. Damaged Package on Delivery

Customers are requested to carefully inspect the outer package at the time of delivery.

If the package appears to be:

  • Open;
  • Torn;
  • Crushed;
  • Damaged;
  • Tampered with; or
  • Otherwise visibly compromised,

please contact Silver Style as soon as possible.

Where possible, customers should:

  1. Take clear photographs of the package before opening it.
  2. Record a continuous unpacking/opening video.
  3. Preserve the original packaging and shipping label.
  4. Contact Silver Style within 24–48 hours of delivery.
  5. Provide the order number and relevant photographs/video.

This information helps us investigate the matter with the shipping carrier and determine the appropriate resolution.

14. Missing or Incorrect Product

If you receive:

  • A missing product;
  • An incomplete order;
  • A wrong product; or
  • A product that appears to have been damaged during delivery,

please contact us within 24–48 hours of delivery.

Customers may be requested to provide:

  • Order number;
  • Clear photographs;
  • Unboxing/opening video;
  • Shipping label photographs;
  • Packaging photographs; and
  • Any other information reasonably required to investigate the issue.

Silver Style reserves the right to investigate the shipment before determining the appropriate resolution.

15. Unboxing Video

For high-value jewellery shipments and claims involving missing, damaged or incorrect products, Silver Style may request a clear, continuous unboxing video showing the package from its delivered condition through the opening of the parcel and inspection of its contents.

Customers are strongly advised to record the complete unboxing process.

Failure to provide sufficient evidence may make it difficult for Silver Style to investigate a delivery-related claim.

However, nothing in this section is intended to exclude any rights or remedies available to the customer under applicable law.

16. Split Shipments

In certain circumstances, products from the same order may be shipped separately.

This may happen when:

  • Products are processed at different times;
  • Custom or personalised products require additional production time;
  • Products are temporarily stored at different fulfilment locations; or
  • Operational/logistical requirements require separate shipments.

If an order is shipped in multiple packages, customers may receive separate tracking information.

17. Custom / Personalised Jewellery

Custom or personalised jewellery may require additional processing or production time compared with ready-to-ship products.

The applicable estimated timeline will depend on the design, customisation and production requirements.

Customers should refer to the applicable product information or confirmation provided by Silver Style for the estimated timeline.

Custom or personalised orders may be subject to separate cancellation, return and exchange conditions.

Please refer to our Cancellation Policy and Return & Exchange Policy for complete details.

18. International Delivery Restrictions

Although Silver Style offers worldwide shipping, delivery may not be possible to every location at all times.

International shipments may be restricted or unavailable where:

  • Courier service is unavailable;
  • The destination is subject to shipping restrictions;
  • Import regulations prevent delivery;
  • The destination country imposes restrictions on jewellery imports; or
  • Other legal or logistical restrictions apply.

If an order cannot be shipped to the selected destination after the order has been placed, Silver Style will contact the customer regarding the available options.

19. Customs Clearance

For international orders, the shipment may be inspected or held by customs authorities.

Silver Style does not control customs clearance procedures or the timeframe required by customs authorities.

Customers may be contacted by the courier or customs authority regarding:

  • Import documentation;
  • Duties or taxes;
  • Identification;
  • Customs clearance;
  • Other information required for delivery.

Customers are responsible for providing information reasonably required for customs clearance.

20. Customs Refusal or Failure to Clear

If an international shipment cannot be delivered because the destination country's customs authority refuses clearance, or because the customer does not complete the required customs process, the shipment may be returned, abandoned or otherwise handled according to the carrier and applicable customs procedures.

Any applicable refund or recovery of shipping costs will be assessed in accordance with our Refund Policy and applicable law.

Customs duties, import taxes and international shipping charges already paid by the customer are generally non-refundable, except where required by applicable law or expressly stated otherwise by Silver Style.

21. Delivery to Remote Locations

Delivery to remote, rural or difficult-to-service locations may take longer than the standard estimated delivery period.

Additional courier restrictions may also apply depending on the destination.

Where an additional shipping charge is applicable, it will be communicated to the customer before dispatch wherever reasonably possible.

22. Delivery Confirmation

A shipment may be treated as delivered based on the delivery confirmation or tracking information provided by the shipping carrier.

If you believe that a shipment has been incorrectly marked as delivered but you have not received it, please contact Silver Style as soon as possible so that we can assist with an investigation with the carrier.

23. Shipping Charges and Refunds

Shipping charges, where applicable, are separate from the product price.

For information regarding whether shipping charges are refundable when an order is returned or cancelled, please refer to our Return & Exchange Policy and Refund Policy.

For international orders, customs duties, import taxes and other destination-country charges paid by the customer are generally non-refundable.

24. Contact Us

If you have any questions regarding shipping or delivery, please contact Silver Style:

Silver Style
B1 Basement, Luhadia Tower,
Ashok Marg, C Scheme,
Jaipur, Rajasthan – 302001, India

Email: maniargem@gmail.com
Phone:  +91 8318474291
Phone: +91 9828827133