Refund policy
At Silver Style, we want you to be happy with your purchase. If you are not completely satisfied with your eligible jewellery purchase, you may request a return or exchange in accordance with the conditions set out below.
This Return & Refund Policy applies to purchases made directly through thesilverstyle.com.
1. Return & Exchange Window
We offer a 7-day return and exchange window for eligible products.
The 7-day period begins from the date on which the product is shown as delivered to the customer.
A return or exchange request must be raised within 7 calendar days of delivery.
Requests submitted after the 7-day period may not be accepted, except where required under applicable law or in cases involving a verified manufacturing defect.
2. Eligibility for Return or Exchange
To be eligible for a return or exchange, the product must:
Be unused and unworn.
Be in its original and undamaged condition.
Not show signs of wear, scratches, dents, bending or other customer-caused damage.
Be returned with the original packaging.
Include original tags, if applicable.
Include the original invoice/order details.
Include any certificates or authenticity documents supplied with the product.
Not have been modified, resized, repaired or altered by the customer or any third party.
Silver Style reserves the right to inspect the returned product before approving a return, exchange or refund.
3. Products Not Eligible for Return or Exchange
The following products are not eligible for return or exchange:
Customized / Personalised Jewellery
Customized, personalised, engraved, made-to-order or specially manufactured jewellery is not eligible for return or exchange because such products are prepared specifically according to the customer's requirements.
However, if a customized or personalised product is received with a verified manufacturing defect or damage caused before delivery, the customer should contact us for assistance.
Used or Damaged Products
Products that have been:
Worn or used
Scratched
Bent
Broken
Damaged due to improper handling
Modified or resized
Repaired by another jeweller
Exposed to chemicals or other substances causing damage
may not be eligible for return or exchange.
4. Return Conditions
Before sending a product back, customers must first contact Silver Style and obtain confirmation/instructions for the return.
Customers should not send products to our business address without receiving return instructions from our team.
Once the return request is approved, the customer must follow the return instructions provided by Silver Style.
Returned products will be inspected after they are received.
If the product does not meet the return conditions, Silver Style may reject the return and may return the product to the customer.
5. Exchange Policy
Eligible products may be exchanged within the 7-day exchange window.
The replacement product will be subject to:
Product availability
Inspection and approval of the returned product
Applicable price difference, if any
If the replacement product has a higher price, the customer will be required to pay the applicable difference.
If the replacement product has a lower price, the applicable difference may be refunded or otherwise adjusted, subject to Silver Style's confirmation.
An exchange is not considered complete until the original product has been received and successfully inspected.
6. Damaged Product Received
If you receive jewellery that appears to be damaged, defective or broken upon delivery, please contact us within 24–48 hours of delivery.
To help us investigate and resolve the issue, we may require:
Clear photographs of the product
Photographs of the packaging
Photographs of the shipping label
A clear video of the package being opened/unboxed
Any other information reasonably required to investigate the claim
For high-value or damage-related claims, an unboxing video showing the unopened package and the complete unpacking process may be required.
Claims submitted without sufficient evidence may take longer to investigate and may be rejected where the available evidence does not establish that the damage occurred before or during delivery.
Silver Style reserves the right to inspect and determine the appropriate resolution for a damage or defect claim, subject to applicable law.
7. Manufacturing Defects
If an eligible product has a verified manufacturing defect, Silver Style may, depending on the circumstances:
Repair the product;
Replace the product;
Offer an exchange; or
Provide an appropriate refund.
Manufacturing defects do not include damage resulting from normal use, accidents, mishandling, improper storage, chemical exposure or unauthorised modifications.
8. Jewellery Wear & Tear
Jewellery is a delicate product and requires appropriate care.
The following are generally considered normal wear and tear and are not eligible for a return or refund solely on that basis:
Minor scratches
Surface marks
Natural signs of use
Normal tarnishing or oxidation of sterling silver
Fading or wear of plating caused by regular use
Damage caused by perfume, cosmetics, chemicals, sweat, water or other substances
Damage caused by improper storage or handling
For care instructions, customers should follow the jewellery care recommendations provided by Silver Style.
9. Stone Damage or Stone Loss
Gemstone jewellery requires careful handling.
If a stone is found to have become loose or fallen out due to a verified manufacturing defect, Silver Style will assess the product and determine the appropriate resolution.
Stone loss or damage caused by:
Accidental impact
Mishandling
Dropping the jewellery
Improper use
Third-party repair or modification
Normal wear and tear
may not be covered under the return/refund policy.
10. Refund Eligibility
Once an eligible returned product is received and inspected, Silver Style will determine whether the return qualifies for a refund.
If the return is approved, the refund will be processed for the eligible product amount actually paid by the customer.
The refund will not exceed the amount actually paid for the returned product.
Any applicable discounts, promotional adjustments or other deductions may be reflected in the final refund amount.
11. Refund Processing Time
Once the returned product has been received and successfully inspected, an approved refund will generally be initiated within 5–7 business days.
The actual time for the amount to appear in the customer's account may vary depending on the payment provider, bank or financial institution.
Silver Style is not responsible for delays caused by banks, payment gateways or other third-party financial institutions after the refund has been initiated.
12. Refund Method
Refunds will generally be processed to the original payment method used for the purchase.
For example:
Online prepaid orders → refund to the applicable original payment method.
Card payments → refund through the applicable payment/payment gateway channel.
UPI payments → refund through the applicable payment channel.
COD orders → refund may be processed through a suitable electronic method after obtaining the necessary customer details.
For COD refunds, Silver Style may request the customer's bank account or UPI details to process the refund.
Customers should provide accurate refund information. Silver Style will not be responsible for delays resulting from incorrect information provided by the customer.
13. Shipping Charges and Refunds
Original shipping/delivery charges, if separately charged, are generally non-refundable in the case of a customer-initiated return.
For international orders:
International shipping charges are non-refundable.
Customs duties, import taxes, destination-country charges and other government or carrier charges paid by the customer are non-refundable.
Any such charges imposed by the destination country remain the customer's responsibility.
Where a return or replacement is required because of a verified manufacturing defect or an incorrect product supplied by Silver Style, the applicable shipping arrangements will be communicated to the customer separately.
14. Return Shipping
Once a return request has been approved, Silver Style will provide the customer with the applicable return instructions.
Depending on the reason for the return, return shipping arrangements and applicable shipping costs may vary.
For customer-initiated returns where the product is not defective, any applicable return shipping cost may be the customer's responsibility.
For verified manufacturing defects, incorrect products or delivery-related issues attributable to Silver Style, Silver Style may arrange or reimburse the applicable return shipping, subject to verification.
15. International Returns
International customers may request a return or exchange within the applicable 7-day period, subject to the eligibility conditions of this policy.
However, customers should note that:
International return shipping may be the customer's responsibility depending on the reason for return.
Customs duties and import taxes already paid may not be refundable.
International shipping charges may be non-refundable.
Additional customs, duties, taxes or carrier charges may apply when returning a product.
Silver Style cannot guarantee reimbursement of charges imposed by foreign customs authorities or carriers.
International returns will be handled according to applicable laws and the return instructions provided by Silver Style.
16. Wrong Product Received
If you receive a product different from the product ordered, please contact us within 48 hours of delivery.
Please provide:
Order number
Photographs of the product received
Photographs of the packaging/shipping label
Any other information requested by our customer support team
After verification, Silver Style may arrange an appropriate replacement or refund.
17. Missing Item From Order
If any item appears to be missing from your package, please notify Silver Style within 48 hours of delivery.
We may request photographs, an unboxing video and other information necessary to investigate the issue with our fulfilment and shipping partners.
Silver Style will investigate the claim and provide an appropriate resolution based on the findings.
18. Return Inspection
All returned products are subject to inspection.
The inspection may include checking:
Product condition
Signs of wear
Scratches or physical damage
Stone condition
Product specifications
Packaging
Tags
Invoice/order information
Authenticity-related documentation, where applicable
A refund or exchange will be processed only after the product satisfies the applicable eligibility conditions.
19. Rejected Returns
A return or exchange may be rejected if:
The return request was raised after the applicable return period.
The jewellery has been worn or used.
The product is damaged due to customer handling.
The product has been resized, modified or repaired by a third party.
Required original packaging or documentation is missing where applicable.
The product is customized/personalised.
The product is materially different from the product originally delivered.
The product fails our inspection for any other legitimate reason.
If a return is rejected, Silver Style may contact the customer regarding the next steps.
20. Cancellation vs Return
Order cancellation is different from a product return.
Orders may be cancelled within 2 hours of placing the order, provided the order has not already been processed or dispatched.
Once an order has been processed or dispatched, cancellation may no longer be possible.
For complete details, please refer to our Cancellation Policy.
21. Promotional / Discounted Products
Products purchased using discounts, promotional offers or coupons may be eligible for return or exchange unless specifically excluded by the applicable offer terms.
Where a refund is approved, the refund will be calculated based on the actual amount paid by the customer for the returned product after applicable discounts or promotional adjustments.
Promotional terms may specify additional return or exchange restrictions.
22. Fraudulent or Abusive Return Claims
Silver Style reserves the right to investigate return, refund and exchange requests to prevent fraud, misuse or abuse of our policies.
We may restrict or reject requests where we reasonably identify:
Repeated policy abuse
False or misleading claims
Product substitution
Missing or exchanged items
Intentional damage
Fraudulent return activity
Other suspicious activity
Any action taken will be subject to applicable law.
23. How to Request a Return or Exchange
To request a return or exchange, please contact Silver Style using the details below.
Please provide:
Order number
Customer name
Registered email/mobile number
Product name
Reason for return/exchange
Photographs or video where requested
Our team will review the request and provide the applicable return instructions.
Contact:
Silver Style
B1 Basement, Luhadia Tower,
Ashok Marg, C Scheme,
Jaipur, Rajasthan – 302001, India
Email: maniargem@gmail.com
Phone: +91 8318474291
Phone: +91 9828827133
24. Policy Changes
Silver Style may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services or applicable laws.
The updated version will be published on this page with the revised “Last Updated” 19 August 2026 date.
25. Governing Law
This Return & Refund Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to returns, refunds or exchanges shall be subject to the jurisdiction of the competent courts in Jaipur, Rajasthan, India, subject to applicable law.