Privacy policy

Silver Style (“Silver Style”, “we”, “us”, or “our”) operates the website thesilverstyle.com and is committed to protecting the privacy and security of information shared by visitors and customers.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our services.

By using thesilverstyle.com, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us when you use our website or purchase our products.

A. Personal Information

Depending on how you interact with our website, we may collect:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • City, state, country and PIN/ZIP code
  • Order details and purchase history
  • Information provided while contacting customer support
  • Information provided for customised or personalised jewellery orders
  • Any other information you voluntarily provide to us

We collect only information reasonably necessary to provide our products and services.

B. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Silver Style does not intentionally store your complete debit card, credit card, banking password, or other sensitive payment credentials on our own systems.

Payment information is processed through the applicable payment gateway and is subject to that provider's terms and privacy practices.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location information
  • Pages visited
  • Products viewed
  • Referring website or source
  • Date and time of visits
  • Website interaction information
  • Cart and checkout-related information

This information may be collected through Shopify, Google Analytics, cookies, pixels, tags, or similar technologies, where applicable.

We use Device Information, including IP address and other technical information, to help us identify and screen for potential risk, fraud, abuse, or unauthorised activity.

We may also use Device Information more generally to improve and optimise our website, including by generating analytics about how customers browse and interact with the Site and by assessing the effectiveness of our marketing and advertising campaigns.

Shopify storefronts use certain essential cookies for functions such as cart, checkout, session management and other store functionality.

3. HOW WE USE YOUR INFORMATION

We may use the information collected from you for purposes including:

  • Processing and fulfilling your orders
  • Delivering purchased products
  • Providing order and shipping updates
  • Sending order confirmations
  • Processing payments and refunds
  • Providing customer support
  • Processing returns and exchanges
  • Handling warranty or product-related requests
  • Processing customised jewellery orders
  • Communicating with you regarding your orders
  • Improving our products and services
  • Improving website functionality and user experience
  • Preventing fraud, abuse and unauthorised transactions
  • Screening transactions and activities for potential risk or fraud
  • Maintaining website security
  • Understanding website usage and performance
  • Generating analytics about how customers browse and interact with our website
  • Assessing the effectiveness of marketing and advertising campaigns
  • Complying with applicable legal and regulatory requirements
  • Responding to lawful requests from government authorities or law-enforcement agencies where required

We will use personal information for legitimate and specified purposes and will seek consent where required by applicable law.

4. ORDER AND DELIVERY INFORMATION

When you place an order with Silver Style, we use the information you provide to process and deliver your order.

This may include sharing necessary information such as:

  • Customer name
  • Mobile number
  • Shipping address
  • PIN/ZIP code
  • Order details

with relevant service providers such as:

  • Payment processors
  • Courier and logistics partners
  • Shipping service providers
  • Technology/service providers necessary to operate our store

We may use Delhivery or other applicable courier and logistics partners to deliver products to customers.

Where Delhivery is used for an order, necessary information such as the customer's name, mobile number, shipping address, PIN/ZIP code and relevant order details may be shared with Delhivery for the purpose of fulfilling and delivering that order.

We share only the information reasonably required to fulfil the relevant service.

5. PAYMENT PROCESSING

Payments on our website may be processed through third-party payment service providers.

Payment providers may collect and process payment-related information according to their own privacy policies and applicable security standards.

Silver Style does not ask customers to provide confidential payment credentials such as card PINs, passwords or OTPs through email, WhatsApp, social media or other unofficial channels.

Never share your OTP, card PIN, CVV, banking password or UPI PIN with anyone claiming to represent Silver Style.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to provide, maintain and improve website functionality.

Cookies may be used for purposes such as:

  • Keeping products in your shopping cart
  • Maintaining checkout functionality
  • Remembering preferences
  • Understanding website traffic and usage
  • Improving website performance
  • Measuring marketing and advertising effectiveness
  • Providing relevant content or advertisements, where applicable

Some cookies are necessary for the website to function properly, while others may be used for analytics or marketing purposes.

Shopify documents essential storefront cookies and other categories of cookies used on merchant storefronts.

You can manage or disable certain cookies through your browser settings. However, disabling essential cookies may affect certain website functions.

7. ANALYTICS AND MARKETING SERVICES

We may use third-party analytics, advertising or marketing technologies to understand how visitors use our website and to improve our marketing activities.

Where enabled on our website, we use Google Analytics to help us understand how customers use and interact with the Site, including information about website traffic, pages viewed, products viewed, interactions and general usage patterns.

Google Analytics may use cookies and similar technologies to collect and process information about website usage.

You can learn more about how Google handles information through Google's privacy policy:

https://www.google.com/intl/en/policies/privacy/

Where available, you may also opt out of Google Analytics using Google's opt-out tools:

https://tools.google.com/dlpage/gaoptout

These services may collect information such as:

  • Device information
  • Browser information
  • IP address or related technical information
  • Pages visited
  • Products viewed
  • Website interactions
  • Referring source
  • General usage information

Third-party providers process information according to their own applicable privacy policies.

8. MARKETING COMMUNICATIONS

If you provide your contact information or otherwise consent to receive promotional communications, we may send you information about:

  • New jewellery collections
  • Product launches
  • Offers and promotions
  • Discounts
  • Special events
  • Other Silver Style updates

You may opt out of promotional communications at any time by using the unsubscribe option provided in marketing communications or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, payments, delivery, returns, refunds or other necessary service matters.

9. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information as a standalone customer database.

We may share necessary information with trusted third parties where required to operate our business, including:

  • Shopify — to provide and operate our online store and related e-commerce functionality
  • Delhivery and other applicable courier/logistics partners — to deliver purchased products
  • Payment processors — to process payments and refunds
  • Website/IT service providers — to maintain and operate our website
  • Google Analytics — to help us understand website usage and performance, where enabled
  • Marketing service providers, where applicable
  • Customer-support/service providers
  • Professional advisers, where reasonably necessary
  • Government authorities or law-enforcement agencies where legally required

For example, we use Shopify to power our online store.

You can learn more about how Shopify handles personal information through Shopify's privacy policy:

https://www.shopify.com/legal/privacy

We use Delhivery or other applicable logistics partners to deliver products to your doorstep. Information reasonably necessary for delivery may be shared with the relevant logistics provider.

We may also use Google Analytics to help us understand how customers use the Site and assess website and marketing performance.

Third parties may process information only for the purposes for which they are engaged or as otherwise permitted or required by applicable law.

10. SHOPIFY

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and provide online shopping functionality.

Shopify may process information relating to your use of our store in accordance with its own privacy and data-protection practices.

Shopify provides merchants with privacy controls and tools relating to customer information, cookies and data requests.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

11. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

12. DATA RETENTION

When you place an order through thesilverstyle.com, we may retain your Order Information for our business records for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders
  • Providing customer support
  • Processing returns and refunds
  • Maintaining business and transaction records
  • Preventing fraud
  • Resolving disputes
  • Complying with applicable legal, tax and accounting requirements

We retain personal information only for as long as reasonably necessary for the relevant purposes or where retention is required or permitted by applicable law.

When personal information is no longer reasonably required for these purposes, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

If you request deletion of your personal information, we will consider and process the request in accordance with applicable law. Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention, dispute-resolution or other legitimate purposes.

The DPDP framework contains principles concerning retention of personal data for as long as necessary for the specified purpose or where retention is required by law.

13. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of information where legally applicable
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise a privacy-related complaint or request

Requests may be submitted using the contact details provided below.

Where required, we may ask you to verify your identity before processing a request.

Under India's DPDP framework, consent is intended to be free, specific, informed and unambiguous, and withdrawal of consent may require processing to cease where there is no other legal basis for continued processing.

14. WITHDRAWAL OF CONSENT

Where we process your personal information based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that certain information may continue to be processed where necessary to:

  • Fulfil an existing order
  • Complete a transaction
  • Process refunds or returns
  • Meet legal obligations
  • Prevent fraud or misuse
  • Establish, exercise or defend legal claims
  • Comply with other applicable legal requirements

15. CHILDREN'S PRIVACY

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

16. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, services or platforms.

These third-party websites may have their own privacy policies and terms.

Silver Style is not responsible for the privacy practices, security, content or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. INTERNATIONAL CUSTOMERS AND DATA TRANSFERS

Silver Style accepts orders from customers in India and internationally.

Where necessary to process an international order, certain information may be shared with payment providers, shipping companies, logistics providers or technology service providers involved in fulfilling the order.

Such processing may involve transferring or accessing information across countries, subject to applicable law and the relevant service provider's privacy practices.

18. FRAUD PREVENTION AND SECURITY

We may use personal information and transaction information, including Device Information such as IP address and other technical information, to identify, investigate and prevent:

  • Fraudulent transactions
  • Payment abuse
  • Fake orders
  • Unauthorised activity
  • Abuse of promotional offers
  • Other activities that may harm Silver Style, our customers or our website

We may refuse, cancel or investigate transactions where we reasonably suspect fraud or unauthorised activity, subject to applicable law.

19. CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time to reflect:

  • Changes in our business practices
  • Changes to our website
  • Changes in technology
  • Changes in applicable laws or regulations
  • Changes in third-party services

The updated version will be posted on this page with a revised “Last Updated” date.

Last Updated: 19 August 2026

We encourage you to review this Privacy Policy periodically.

20. CONTACT US

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us:

Silver Style

Business Address:
B1 Basement, Luhadia Tower,
Ashok Marg, C Scheme,
Jaipur, Rajasthan – 302001, India

Email: maniargem@gmail.com
Phone: +91 8318474291
Phone: +91 9828827133

For privacy-related requests, please mention “Privacy Request” in the subject line of your email.

21. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in Jaipur, Rajasthan, India, subject to applicable law.